Technical Support
Your equipment is not only Douglas built, it’s Douglas supported. For life. Whether you’re facing mechanical, electrical, pneumatic, or programming issues, Douglas technicians are on call to address your machine’s needs. Connect with us to get quick, effective service and support for your equipment.
FIELD SERVICE
Field Service for Maintenance & More
Douglas field service technicians serve your equipment in a variety of areas throughout all phases of ownership. From routine maintenance to proactive troubleshooting, your machine receives optimal care for optimal performance.
Installations
Machine surveys and testing
Modifications and repairs
Technical problem solving
Preventative maintenance
Routine or emergency service work
REGIONAL SUPPORT
Meeting You Where You Are With Regional Support
We want your new machine to meet or exceed expectations as soon as possible. In fact, our goal is to ensure it’s ready for peak performance within 90 days of delivery. Through Site Acceptance Testing (SAT), our service techs are on hand at your facility to measure your equipment’s speed, efficiency, and performance so you can start maximizing productivity in minimal time.
Remote Support
Keep your machine up and running while also saving time and costs. You can reach Douglas Technical Service through these resources, leveraging remote support in ways that work best for you.
One of the world’s leading web conferencing solutions. Engage with individual Douglas technicians through ZoomRooms with voice, video, chat, screen shares, and live annotations. We’ll provide an access link as well as instructions for navigating Zoom.
Ewon is a full end-to-end remote access router that allows our technical experts to access your machine’s diagnostic information via a simple and secure connection.
No IT configuration tools or command-line skills are required to implement and/or utilize this highly secured, ISO27001 and STAR certified product.
If your machine is not equipped with an Ewon router, we can provide a kit to enable Ewon connection.
If your machine is already equipped with an Ewon router, we will provide work instructions to connect with a member of our technical services team.
Secure remote access and control software. TeamViewer allows Douglas technicians to guide and direct your PC when connected to your machine’s controller and its diagnostic information. We will provide instructions on how to download, install, and use TeamViewer.
If you prefer to maintain control of network access, Douglas technicians can also connect and engage through Virtual Private Networks, or VPNs. This option allows all of the benefits of Ewon and/or TeamViewer, plus the added sense of security that comes with controlling the means of access to your network.
